Terms and Conditions for Man With A Van Lee

These Terms and Conditions set out the basis on which Man With A Van Lee provides removal, transport, collection, and related man and van services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. They are designed to create a clear understanding of the service scope, payment obligations, cancellation rules, responsibilities for goods, and the legal position where waste or disposal work is involved.

For the purposes of these terms, references to “we”, “us”, and “our” mean Man With A Van Lee, and references to “you” or “the customer” mean the person or business requesting the service. These terms apply to all bookings unless expressly varied in writing. Any variation must be confirmed by us in advance. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects your statutory rights where they apply.

The man and van service may be used for house moves, furniture transport, office items, single-item collections, and similar lawful delivery or removal tasks. The exact service provided will depend on the booking details, access conditions, load size, and any additional requirements discussed before the job begins. We reserve the right to decline work that is unsafe, unlawful, improperly described, or outside the agreed scope. Customers should provide accurate information at the time of booking so that the vehicle, crew, and timing are suitable for the job.

Booking Process

Bookings are usually made by providing the job details and receiving a quotation or estimate based on the information supplied. A booking is only confirmed when we accept the job and, where required, receive any deposit or written confirmation agreed in advance. The customer must provide truthful and complete information about the collection and delivery addresses, access restrictions, parking, item size, quantity, weight, and any fragile or hazardous goods. If the information changes, the customer must tell us as soon as possible, as changes may affect the price, timing, or suitability of the service.

We may ask for photographs, item lists, floor levels, or other details to help assess the work. Any quotation is based on the information available at the time and may be revised if the actual service differs materially from what was described. This includes, without limitation, extra items, longer loading times, waiting time, stair carries, congestion, restricted access, or additional labour. If a revised quotation is necessary, we will aim to explain the reason clearly before continuing, where practical.

The customer is responsible for ensuring that someone authorised is present at collection and delivery, unless otherwise agreed. Where a named time is given, we will make reasonable efforts to attend within that period, but timings may be affected by traffic, weather, road restrictions, or circumstances beyond our control. Any estimated time of arrival is not a guarantee unless expressly confirmed as a fixed appointment. If access is unsuitable, unsafe, or materially different from what was described, we may refuse to proceed or may charge additional waiting or re-attendance costs.

Payments

Unless otherwise agreed, payment is due in full on completion of the service. We may request a deposit, advance payment, or card authorisation for certain bookings, particularly where vehicle scheduling, long-distance work, or third-party costs are involved. Accepted payment methods may vary and will be explained at the time of booking. All prices are quoted in pounds sterling and may be stated inclusive or exclusive of VAT depending on the nature of the work and our current tax position. Any applicable VAT will be added where required by law.

Where the service is charged by the hour, the clock will normally start when the crew arrives at the agreed collection point or otherwise as specified in the booking confirmation. Waiting time caused by the customer, or time spent dealing with incorrect access details, may be chargeable at the stated rate. Where a fixed-price quotation is provided, it will apply only to the agreed scope. Additional work requested on the day may be charged separately. If payment is not made when due, we may suspend future services, retain goods where lawful, and recover reasonable costs associated with collection of outstanding sums.

The customer agrees not to make deductions or set-offs unless required by law. Any invoice queries should be raised promptly so that we can review them. In the event that a third party is paying, the customer remains responsible for ensuring payment is received in full unless we have agreed otherwise in writing. If materials, tolls, parking fees, disposal fees, or other third-party charges are incurred, these may be added to the final amount where they were not included in the original quotation. We may ask for evidence of parking permits or other local requirements where relevant to the job.

Cancellations and Rescheduling

The customer may cancel or reschedule a booking by giving notice as early as possible. Because vehicles, staff, and time slots are reserved in advance, cancellation charges may apply depending on how much notice is given and whether costs have already been incurred. If a deposit has been paid, it may be retained in full or in part to cover administrative expenses, lost time, or other reasonable costs, unless a different refund arrangement was agreed when the booking was made. Where a same-day cancellation occurs after we have set off or arrived at the collection point, the full booked amount may be payable.

If we need to cancel or reschedule due to unforeseen circumstances, vehicle issues, staff illness, safety concerns, weather conditions, legal restrictions, or events outside our control, we will try to notify the customer as soon as reasonably possible and offer an alternative date or time. We will not be responsible for indirect losses caused by a cancellation or delay, including loss of earnings, missed appointments, or inconvenience, except where liability cannot lawfully be excluded. Customers are encouraged not to arrange irreversible third-party commitments until the service has been completed or firmly confirmed.

We may cancel the job without liability if the customer has provided misleading information, has failed to pay any required deposit, has not ensured safe access, or has asked us to undertake unlawful or unsafe work. In such cases, any costs already reasonably incurred may still be charged. If the customer repeatedly changes the scope of the booking, we may treat the service as a new booking and provide an updated quotation. Any request to change the date, time, vehicle size, or service type is subject to availability.

Liability

We will exercise reasonable care and skill in carrying out the service. However, the customer acknowledges that transport and handling work involves some risk, especially with large, heavy, awkward, antique, fragile, or inadequately packed items. Unless we have agreed to pack items ourselves, the customer is responsible for ensuring that goods are properly packed, protected, and fit for transport. We are not responsible for damage caused by insufficient packaging, pre-existing defects, hidden weakness, or items not suitable for movement.

Our liability for loss or damage is limited to direct loss that is reasonably foreseeable and caused by our negligence or breach of contract. We will not be liable for indirect or consequential loss, including loss of profit, loss of business, or loss of enjoyment. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where goods are moved, the customer should consider insurance appropriate to the value and nature of the items being transported.

If the customer asks us to dismantle, reassemble, disconnect, reconnect, or move appliances, this will be done only where agreed and only to the extent reasonably safe and lawful. We do not accept liability for items that were already damaged, poorly installed, or not suitable for such work. The customer must ensure that any electrical, gas, plumbing, or specialist connections are handled by qualified persons where needed. We do not guarantee that all items can be moved through every doorway, staircase, or access route, and the customer accepts that limitations of access may affect the service outcome.

Waste Regulations

Where the service includes removal of waste, disposal of unwanted items, or clearance work, both parties must comply with UK waste laws and regulations, including the Environmental Protection Act 1990, the duty of care requirements, and any applicable local authority rules. We will only remove waste that has been accurately described and that we are lawfully able to handle. The customer must not request disposal of prohibited, hazardous, clinical, chemical, or regulated materials unless we have expressly agreed in writing and are legally permitted to collect them. If prohibited waste is presented, we may refuse collection and charge any call-out or wasted journey costs.

When waste is removed, the customer remains responsible for ensuring that the description given is accurate. If an item is later found to contain prohibited substances, sharp materials, biohazards, asbestos, electrical hazards, or other regulated waste, the customer may be responsible for any resulting costs, penalties, or claims arising from inaccurate disclosure. We may transfer waste only to properly licensed facilities or authorised handlers, and we may request evidence or details necessary to comply with our legal obligations. The customer agrees not to use the service to evade lawful disposal requirements.

Any waste transfer note, receipt, or record required by law may be completed by us, the customer, or both, depending on the nature of the load and the arrangement in place. The customer should retain copies where appropriate. If the service is booked for garden waste, household items, office clearances, or similar disposal work, the customer should separate general waste from items that may require special treatment. We reserve the right to inspect loads before transport to confirm that the work complies with the law and with these terms.

General Provisions and Governing Law

These terms are governed by the laws of England and Wales. If the customer is based in Scotland or Northern Ireland, mandatory local consumer or business protections may still apply where relevant, but the governing law of the agreement remains as stated unless otherwise required by law. Any dispute arising from these terms or from the service will be subject to the exclusive jurisdiction of the courts of England and Wales, except where legal rights provide otherwise. This does not prevent either party from seeking urgent injunctive or equitable relief where appropriate.

The customer may not assign or transfer their rights or obligations under these terms without our prior written consent. We may transfer our rights and obligations where reasonably necessary for the performance or restructuring of the business, provided this does not materially reduce the customer’s rights. A failure by us to enforce any provision immediately does not mean we waive the right to enforce it later. Headings are included for convenience only and do not affect interpretation. These terms represent the entire agreement between the parties in relation to the booked service, unless replaced by a later written agreement signed or confirmed by us.

Any notice relating to the service should be given in a reasonable and clear manner, allowing enough time for us to respond or act on it. If there is a conflict between a quotation, booking confirmation, and these terms, the order of priority will generally be the most specific written confirmation, followed by the quotation, and then these terms, unless a contrary intention is expressly stated. Customers should keep their booking confirmation and payment records for reference. By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Man With A Van Lee.