Man With a Van Lee Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Lee provides removal and related services in the United Kingdom. By booking, confirming or using our services you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business who books or uses our services.

We, us, our means Man With a Van Lee, the provider of removal and related services.

Services means the transport, loading, unloading, and any related removal services we agree to provide.

Goods means the items, furniture, personal belongings, equipment and other property that we are asked to transport or handle.

Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation we provide.

2. Scope of Services

We provide man and van, household removals, small office moves, and related transport services within our operating area in the United Kingdom. The exact scope of services for each job will be set out in our quotation or booking confirmation.

We may agree, at our discretion, to provide additional services such as packing, loading assistance, furniture disassembly and reassembly, and short distance collection or delivery, subject to additional charges and availability.

We do not provide professional storage, valet services, or any services that require specialist licensing or certification beyond our existing authorisations, unless explicitly stated in writing.

3. Booking Process

All bookings must be made directly with us and are subject to availability. We may accept bookings by written communication or other agreed booking channels. A booking is not confirmed until we have provided you with a written or clearly recorded booking confirmation that sets out the date, time, starting location, destination, and agreed rate or price structure.

When you request a booking, you must provide accurate information about:

The collection and delivery addresses.

Property access details, including floor levels, lift access, parking restrictions or loading bay arrangements.

The approximate quantity and type of goods, including any bulky, heavy, fragile, or high value items.

Any items requiring special handling, disassembly, or preparation.

Any time restrictions, building rules, or special requirements that may affect the job.

Our quotation or estimated price is based on the information you provide at the time of booking. If the information is incomplete or inaccurate, we reserve the right to amend the price, adjust the service, or decline the booking.

4. Quotations and Pricing

We may offer either a fixed price quotation or a time-based rate, depending on the nature of the job. The basis of our pricing will be specified in our quotation or booking confirmation.

Unless stated otherwise, quotations are valid for a limited period from the date of issue and may be withdrawn or amended at any time before acceptance. A quotation is accepted when you confirm your booking and we acknowledge that confirmation.

Our charges may include travel time, loading and unloading time, mileage, congestion charges, tolls, parking costs, and any additional services requested or reasonably required to complete the move safely and lawfully.

5. Deposits and Payments

We may require a deposit or advance payment to secure your booking. The amount and due date of any deposit will be stated during the booking process. We are not obliged to hold or guarantee a booking unless the required deposit or prepayment has been received.

Unless otherwise agreed in writing, the balance of payment is due immediately on completion of the services on the day of the move. For longer distance moves or larger projects, we may require staged payments or full payment in advance.

We accept the payment methods specified at the time of booking. You are responsible for ensuring that you have the means to pay on the day. If payment is not made when due, we reserve the right to:

Refuse to start or continue work.

Retain the goods until payment is received in full.

Charge reasonable interest and administrative costs for late payment.

Title to any goods does not pass to us at any time; however, we may exercise a lien over the goods in our possession until all outstanding sums are paid.

6. Cancellations and Amendments

You may cancel or amend your booking by giving us notice. The amount of notice required and any applicable charges depend on how close to the scheduled date you cancel or make changes.

If you cancel more than a reasonable number of days before the booked date, any deposit paid may be refundable or transferable, subject to our discretion and any specific terms confirmed at booking.

If you cancel within a short period before the scheduled start time, we may retain all or part of your deposit and may charge a cancellation fee to cover our lost time and costs. The scale of any charges will be reasonable and reflect the notice given and the nature of the booking.

If you need to change the date, time, or scope of services, we will make reasonable efforts to accommodate your request, but we cannot guarantee availability. Changes may result in a revised quotation or additional charges.

We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including extreme weather, vehicle breakdown, illness, accidents, or legal restrictions. In such cases, we will aim to offer a new date or, if that is not acceptable, to refund any deposit paid for the affected booking. We will not be liable for any consequential loss arising from such cancellation or rescheduling.

7. Your Responsibilities

You are responsible for:

Ensuring that you or an authorised representative is present at the collection and delivery addresses throughout the move.

Providing clear instructions, access details, and any necessary codes, keys, or permissions for entry, parking, and loading.

Packing your goods safely and appropriately unless we have agreed to provide packing services. Loose or inadequately packed items are moved at your own risk.

Ensuring that all items to be transported are ready for loading at the agreed start time.

Complying with any reasonable instructions given by our staff for safety and efficiency.

You must not request or permit our staff to move items that are unsafe, illegal, excessively heavy without proper equipment, or prohibited under these Terms and Conditions.

8. Excluded and Restricted Items

Unless we have agreed in writing, we do not transport:

Illegal goods, hazardous materials, flammable or explosive substances, including gas cylinders, fuel, chemicals, and paint in unsafe containers.

Live animals or plants requiring special environmental conditions.

Cash, securities, precious metals, jewellery, or collections of high value.

Perishable items that may spoil or cause damage during transit.

If you include such items without our knowledge, they are carried entirely at your risk and we accept no liability for loss, damage, seizure, or deterioration.

9. Loading, Unloading and Access

You must ensure that adequate access is available for our vehicle at both collection and delivery locations. This includes suitable parking space, reasonable proximity to the property, and safe access routes for carrying goods.

If parking restrictions apply, you are responsible for obtaining any necessary permits or authorisations in advance. If we incur parking charges or fines as a direct result of your failure to obtain permits or provide correct information, you will be liable for those costs.

If access is significantly more difficult than stated at the time of booking, such as long carries, many flights of stairs, or obstructions, we may make additional charges to reflect the extra time and labour required, or we may refuse to move certain items if we reasonably consider it unsafe.

10. Waste Regulations and Disposal of Items

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and cannot remove or dispose of household rubbish, construction waste, or hazardous materials unless this has been specifically agreed as a separate service in compliance with all relevant regulations.

We may, at our discretion, agree to take away unwanted items such as furniture or appliances for lawful disposal or recycling. Any such arrangement will be clearly agreed in advance and may incur additional charges.

You must not request us to dispose of items in a way that would breach waste regulations, including fly-tipping, unlawful dumping, or disposal of restricted materials. If you ask us to remove items that turn out to be prohibited or require special licences, we may refuse to take them or charge for any costs incurred in handling them appropriately.

11. Our Liability for Loss or Damage

We will handle your goods with reasonable care and skill. However, our liability is subject to the limitations set out in this section.

We are not liable for loss or damage arising from:

Inadequate or improper packing by you or a third party.

Normal wear and tear, gradual deterioration, or pre existing damage.

Fragile items not properly protected or items packed in unsuitable containers.

Breakdown of electrical or mechanical items unless there is physical external damage caused by our negligence.

Loss or damage to the internal workings of appliances, equipment, or instruments.

Events beyond our reasonable control, including accidents, severe weather, theft by third parties, or acts of vandalism.

Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable amount having regard to the value of the goods actually being moved and the charges paid for the services. We may, at our discretion, repair or replace damaged items or make an appropriate monetary payment up to that limit.

We will not be liable for indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the services, except where such liability cannot lawfully be excluded.

12. Claims and Complaints

If you believe that any goods have been lost or damaged, you must notify us as soon as reasonably possible and in any event within a reasonable period after the move has been completed. You must provide details of the items affected, the nature of the damage or loss, and supporting evidence where available.

We will investigate any complaint or claim and may request to inspect any damaged items. You must not attempt to repair or dispose of damaged goods without giving us a reasonable opportunity to inspect them, as this may affect our ability to assess your claim.

We aim to resolve complaints fairly and promptly. Our decision on liability and any compensation will take into account the circumstances of the move, the condition of the items, and the limitations set out in these Terms and Conditions.

13. Data Protection and Privacy

We will collect and process personal information about you only as necessary to manage bookings, provide services, handle payments, and deal with enquiries or complaints. We will handle such information in accordance with applicable data protection laws in the United Kingdom.

We will not sell your personal data to third parties. We may share limited information with trusted third parties where required for the performance of the contract, such as payment processors or subcontractors involved in delivering the services.

14. Subcontracting

We may, at our discretion, use vetted subcontractors or associated drivers to carry out all or part of the services. Where we do so, these Terms and Conditions will still apply and we will remain responsible for the overall performance of the contract.

15. Termination

We may terminate the contract or suspend services with immediate effect if:

You fail to pay any amount due when required.

You act in an abusive, threatening, or unsafe manner towards our staff.

You request us to undertake unlawful activities or to breach regulations, including waste regulations or traffic laws.

On termination, you must pay for all services already provided and any costs reasonably incurred as a result of the termination.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us and supersede any prior understandings, representations, or agreements, whether oral or written, relating to their subject matter.

We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your booking is confirmed.